FAQ
(This is in regards to online purchases only)
SIZING
Are your gown sizes like regular sizes?
No, usually our gowns will run a little smaller than usual. Please refer to the size charts. We do recommend getting a size according to your largest proportion. It is easier to get something altered smaller, then trying to alter it a size larger.
Can you recommend a size?
We would be happy to guide you with ordering the right size. However, because we are not personally taking your measurements and are depending on the measurements that are being sent, we do not take responsibility on the size ordered. Ultimately, it is the client’s decision on what size to order. We highly recommend to get measured by a professional.
Where can I find the size charts?
Every gown will have the appropriate size chart at the bottom of the page. If you have more questions, please e-mail us at orders@daniellysboutique.com
How do you recommend getting the right sizes for tuxedos?
We do recommend getting sized by a professional. Please note that some places charge a minimal fee for this service. But if you know your suit and pant sizes then you are good to go!
UNDERGARMENTS
Can I return an undergarment if I don’t like how it fits?
Please note that due to our strict hygiene policy, ALL self-adhesive BOOMBA inserts, BOOMBA bras, nipple covers, body tape, and undergarments may not be returned for a refund, credit, or exchange unless you have received damaged, defective, or wrong item(s) which should be reported within 5 days of the delivery date.
RETURNS
I want to return my purchase. What do I do?
We will be more than happy to help you with your return. Click HERE to begin your return. Please note that not everything is eligible for a return. Custom and made to order items (ex: wedding gowns, quinceañera gowns, formal gowns, gown preservation, stationary, quinceañera album and pillow sets, and quinceañera dolls) are not eligible for a return. Please make sure the item you are returning is in the same condition as received (e.g. in the exact same packaging, with original labels and tags, and unworn/unused)
Please note, that all shipping costs are not refunded.
Why are some items not returnable?
Some of our products are made to order or customized. Which means we do not have them hanging in stock, instead are made specifically for you, therefore, will be shipped directly from our manufacturers.
We highly recommend to get measured by a professional and to order according to the proper size charts.
Stationary items are all custom made, therefore, not eligible for a return.
Are returns free?
Free returns are provided for purchases over $50. A refund will be issued once items are returned and processed (this will exclude taxes and shipping).
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused items back to us using our return center and make a new purchase for the item or items you want through our site.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement will be issued within 14 days of our services accepting your return. Remember this only applies for eligible items.
How long does it take for me to get a refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at our warehouse. Once the returns have been received it’ll take 14 days to inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account. If you have paid via PayPal, it may take up to 30 days for the refund amount to appear on your statement.
Why am I only getting a partial refund?
If your return is approved we will refund your purchase minus the shipping cost.
SHIPPING & PROCESSING
Can I cancel my order?
Once you place your order, it is processed immediately and we cannot cancel any order.
How long does it take to process my order?
Processing time from the moment the order is placed is as follow:
Accessories, shoes, and tuxedos: 5-7 business days
Stationery items: 3-4 weeks (after the final proof)
Bridal & Quinceanera Gowns: (Times may vary, please check the description of each gown) Some may take 7-14 days or 12-16 weeks.
Formal gowns & children’s attire: 7-14 days
PLEASE NOTE: Processing time does not include shipping time. Once the items have left our warehouse, it can take up to 10 days for it to arrive to your destination. (this depends where you live)
What if I’m in a time crunch and need the item sooner?
Please e-mail us at orders@daniellysboutique.com to check if an items is in-stock for a faster delivery. It never hurts to ask! Many times our manufacturers might have a certain style and size ready to go. We will be more than happy to go over different options with you so that you can get your dream gown!
When will I receive my order?
Once items have been shipped, it can take 5-10 business days to arrive depending on where you live. A tracking number will be provided.
What if I never received my order?
Please email us at orders@daniellysboutique.com with your name and order number.
Where are your products shipped from?
We currently ship out of Sterling, VA
ORDERS & PAYMENTS
What do I do if I received a defective order?
We will be more than happy to assist you with your defective order. Begin your return in our return center and send images of the damaged items. Once items have been approved for refund, package it up in the same box that it was shipped in and place the return label. Please remove any previous labels.
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please email our customer service team at orders@daniellysboutique.com
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and very rarely the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email at orders@daniellysboutique.com
How do I make changes to an order I’ve already placed?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our return center.
What payment methods do you take?
We currently accept Visa, MasterCard, Discover, American Express, Apple Pay, Paypal, and Afterpay for all orders.
ATTIRE
Why is the color different then what is online?
We have tried to display the colors as accurately as possible. However the colors that you see on your monitor will depend on your monitor settings. We cannot guarantee the colors you see on your monitor are accurate.
What can I do with my wedding/quinceañera gown afterwards?
We highly recommend to get your special gown preserved. Checkout our wedding gown preservation services and get your garment cleaned, preserved and fully sealed so it lasts for years to come!
What does “made-to-order” mean?
“Made-to-order” means a standard size is purchased from the designer’s size chart. This is not to be confused with “made-to-measure” which is a custom sized dress made to fit your unique body shape. Additional alterations might need to be made for it to fit like a glove.
What does “off-the-rack” mean?
Some of our bridal gowns or quinceañera gowns are already in store as sample gowns. Because they are samples, prices are marked down and can be shipped right away. But if this isn’t your cup of tea, we highly suggest to order the gown brand new which can take 12-16 weeks for the dress to arrive to our facilities.
STATIONERY
Where do I send images I wanted printed on my order?
All images may be submitted to orders@daniellysboutique.com along with your order #. Please make sure your image is of high quality.
I have an excel sheet with my seating chart the way I would like for it on my sign, where do I send it to?
Please e-mail documents to orders@daniellysboutique.com along with your order #. NOTE: make sure all spelling and information is in the right order and formal. Once the order has been placed there is not changes.
Do I get any proofs?
Yes, we will provide 2 free proofs.
Contact Information
Can we place an order over the phone?
Unfortunately we are not able to take orders over the phone at this moment.
How can I get in contact with you?
Please send us all of your inquiries to our email at orders@daniellysboutique.com
Can I call the number for the boutique?
Even though we would love to speak with you, but at this moment, our boutique’s number is only for in-store purchases/ items and will not be able to answer your online store questions. Please email us at orders@daniellysboutique.com
